A growing e-Commerce business with an office located in Gig Harbor is seeking a dynamic individual with strong skill in graphics design and website maintenance, as well amazing customer service skills! The person best suited for this position must have a knack for organization, multi-tasking, and a warm and helpful customer service personality. Great work ethic and attitude are musts!
To qualify for this position you MUST have:
- 3+ years of experience as an CS Specialist assisting customers via phone, email and website interaction, with an ability to build rapport with customers.
- Understanding of customer fulfillment in an e-Commerce environment
- Website management and graphic design skills
- Proficient with Illustrator, Photoshop, Excel
- Excellent written and verbal communication skills
- A stellar work ethic and attitude required
A Bachelor’s Degree in Graphic Design is preferred.
As a Graphics and Customer Service Specialist, you’ll be responsible for:
- Handling customer inquiries through email and phone
- Placing online phone orders on the Volusion E-commerce platform
- Providing product information to global customers
- Designing, updating and iimplementing website changes and improvements
- Updating customer records
- Troubleshooting and resolving customer issues and concerns
Physical Requirements and Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job involves approximately 75% sitting, 25% moving. Must be able to lift up to 10 lbs.
West Sound Workforce is the premier staffing service for the West Puget Sound. With our strategic job placements, employee benefits package, and services that are free to every applicant, West Sound Workforce is your best resource for finding the perfect position.
West Sound Workforce has established relationships with top local businesses, ensuring that we offer the best temporary, direct hire, and temp-to-hire positions in the region.
West Sound Workforce is an Equal Opportunity Employer! To see what other great opportunities are available, please visit our website at https://www.westsoundworkforce.com and “Like” our Facebook page for ongoing updates!