You must have two years of customer service experience to be considered for this job.

We need people with calm and assertive (not aggressive) personalities, and awesome phone and communication skills!

We highly prefer candidates with backgrounds in providing customer service for technical products or services.  Account management or outbound sales experience is also highly preferred.

Duties include:

• Processing customer orders
• Verifying customer account information
• Making deposit verifications, credit referrals, name & address changes, and handling related requests
• Responding to customer inquiries & requests regarding accounts, products, rates and services
• Following up on customer inquiries and working with clients & coworkers to offer alternatives to unresolved problems
• Supporting sales team
• Making outbound sales calls to established customer base (no cold-calling involved)
• Performing other tasks as assigned

You must have a help desk or customer service background and networking experience to qualify for this position, as well as a minimum of 2 years experience working in a business environment.

To qualify, you must have:

• A help desk & customer service background
• 2+ years experience providing PC & network support in a business-to-business or retail service/business-to-consumer environment
• Your own transportation & willingness to occasionally make customer site visits (mileage will be reimbursed)

This position also requires knowledge of:

• Windows 7, XP & Vista
• Microsoft Office 2003 & 2007
• Active Directory
• Small Business Server 2003 & 2008
• Windows 2003 Server
• DNS/DHCP

Experience with Windows 2008 Server highly preferred.

Technical certifications are desired.  VoIP or telephony experience, and experience with Mac and Linux systems are all pluses!

You will provide Help Desk support via phone, email and remote administration for:

• Computer hardware
• Software
• Printers
• Remote connectivity
• Email
• Operating systems
• Other issues as needed

You will also be responsible for:

• Proactively administering networking infrastructure performance, including servers, workstations & peripheral devices
• Monitoring system performance
• Scheduling and performing routine backups
• Performing workstation configuration and software loading
• Documenting information in CRM system
• Assisting with other projects as needed

We are looking for 2  experienced Customer Service/Collections Reps for a great chance to work with an expanding company with an opportunity for growth!

Your duties will include:

• Auditing accounts
• Preparing statements
• Soft collections, including setting up payment accounts & working with customers who are past due

All call systems/processes are automated, and headsets are used for client contact.

To qualify, you must have:

• Customer service experience
• Experience with collections, A/R or billing
• Good computer skills
• Experience using Excel 2007 & databases
• Strong communication & telephone skills
• Good, accurate data entry skills
• Ability to work Saturdays & varying hours
• Ability to work in a “Fragrance Free” company

We are looking for someone with initiative, good attention to detail, strong organizational skills, and the ability to multitask and work well independently.

We need your enthusiasm, customer service skills, quick study ability, and computer software proficiency ASAP!  Apply now!

To qualify for this job, you must have:

• Very strong customer service, computer & organizational skills
• Exceptional phone demeanor
• Knowledge of Word, Excel & Outlook
• Solid typing & data entry skills

Experience with PowerPoint is preferred!

This job is located in a home office, and there is a dog in the house.  So dog lovers are definitely preferred!  If you are uncomfortable working around a dog, this is not the position for you.

You will be responsible for:

• Performing order entry
• Shipping & receiving tasks
• Making cold calls
• Providing customer service & follow-up

This job offers medical, dental and 401K benefits after the first year of employment!  Apply now!

Candidate must have excellent listening skills, and the ability to interact well with others.