Administrative Assistant

Available For:

I am available for Temp, Temp-to-Hire and Direct Hire.

Ideal Position:

• Allows me to make a positive impact on the organization
• Encourages customer/client interface in a supportive, helpful and sensitive manner
• Enables me to use and expand my administrative skill sets;
• Is a place where my experience and ideas are respected and appreciated
• Is a safe, congenial work environment that has a positive corporate culture, including effective communication throughout all levels of the organization

Past Experience:

• More than 20 years customer service experience working in manufacturing and financial services industries
• Participated on numerous cross-functional teams, including ISO certification projects
• Strong investigative and problem solving skills while being sensitive to customers’ concerns and requirements
• Organized and coordinated numerous trade shows, sales meetings and special events, including 2 astronaut visits to our manufacturing site
• Developed and successfully executed continuous improvement goals and plans
• Participated on SAP implementation team, performing gap analysis, developing solutions and conducting integration testing

Currently:

My family relocated from California to Gig Harbor in 2007. I have spent the time settling in and exploring the beautiful sites that the Pacific Northwest has to offer. I am now excited to resume working. While my previous work experience has been primarily in a customer service supervisory/management positions, I now am looking for a staff position that will utilize my background and experience at a different level.

While at Henkel Corporation I had the opportunity and pleasure to personally work with and assist many of our customers on significant, serious issues. I approached each case with the desire to find a solution or option that would be acceptable to the customer. This required use of my extensive knowledge of our business, operations and individual contacts within the organization to effect solutions.

One instance in particular involved a U.S. Army sergeant desperately seeking one of our sole source products needed to repair a damaged aircraft in Iraq. We manufactured the only material that could be used for the repair—however, we had nothing in stock!

It was an AOG (aircraft on ground) situation and an immediate solution was imperative. I contacted our manufacturing group, who were unable to assist me due to lack of available raw materials. I then tried to locate material from other customers who recently purchased this material. This was also unsuccessful. I then remembered that we sometimes retained samples from previous batches for quality control purposes.

I went to our product freezers and amazingly I found a 300 SF roll of material. I immediately contacted the customer, worked with our Quality Department to obtain the required product certification, and with the Shipping Department to arrange to air express for the material, at no cost to the customer.

Our customer was ecstatic and as a thank you, he e-mailed me a number of actual combat photos, including one of the damaged planes. I was able to share the pictures with the entire plant so that they could share in the understanding of how important their work was and the impact it had with our customers. This is where knowledge and teamwork really paid off.